The importance of teamwork for great customer service experience should not be underestimated. The staff at the library underwent a workshop that combined team building training and customer service excellence training because of this realization.
As in various other training workshops for HCL staff the facilitators was Mr. Blessing Duri of International Coaching and Mentorinf Foundation. The result is focused to be:

• Great team spirit and teamwork and consequently

• Excellent customer service experience at Harare City Library.



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Harare City Library
Cnr Rotten Row / Pennefeather
Harare, Zimbabwe
Phone: 086 441 23929
Textbooks, Fiction, Internet, Story Telling, Children’s section
Harare City Library collects materials in a variety of popular formats, which Support its function as a major information source for the demanding needs of its users. The collection also serves the popular and recreational needs of the general public, and reflects the racial, ethnic and cultural diversity of the community.
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